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Job Title Dispatcher
Location Lancaster, CA
Department Dispatch
FLSA Status Non-Exempt
Shifts hiring Full-time, Night Shift, Weekends
Additional Information KTA00412


Role Title



Lancaster, CA




Role purpose

The Dispatcher position is directly responsible, under supervision, to provide communication and support services to drivers and clients.




  • Supervise drivers in directions and immediate situations.
  • Coordinates dispatching of drivers by receiving and transmitting radio calls.
  • Inputs and retrieves computer data quickly.
  • Answers questions and provides information to the drivers and clients over the telephone.
  • Makes entries into automated computer system.
  • Maintains accurate, up-to-date files and logs.
  • Assists drivers in ensuring clients are delivered in a timely manner.
  • Assemble schedules for the following day of service
  • Clearly document all cancellations and no shows.
  • Assist in other departments as needed
  • Effectively communicate any problems or issues with managers as situations arise


Pre-Requisites (experience / training / education / certifications)


  • High school degree or G.E.D.
  • At least 3 years of field experience or equivalent. Uses good judgment in making decisions in emergency and routine situations.
  • Effective oral and written communication skills.
  • Excellent organization and multi-tasking skills
  • Ability to effectively interpret contract rules and requirements
  • Ability to effectively decipher maps
  • Demonstrated excellent written and oral communications and organizational skills.


Software Proficiencies Required


  • Email and Internet
  • Microsoft Office Applications Suite


Work Environment / Demands of the Position


  • Ability to handle stress, including emergency situations.  
  • Generally, works inside air-conditioned office.
  • May sit for 6+ hours a day.
  • Uses computer keyboard and monitor for 6+ hours a day.
  • High volume use of telephone.
  • Creative thinking, problem solving, reasoning, and decision-making abilities.



Additional Statements

Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. If applying for a safety sensitive position, it may require a physical examination.

Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world. 

Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.

EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible


This employer will consider qualified Applicants with Criminal Histories in a manner consistent with Los Angeles Ordinance 184652.

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