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Job Title Quality Assurance Manager
Location Greensboro, NC
Department Safety and Risk Management
FLSA Status Exempt
Shifts hiring Full-time
Additional Information KTA00287

KEOLIS is recruiting for a Quality Assurance Manager for our Greensboro, North Carolina location. Come grow your career with us!


Role Title

Quality Assurance Manager


General Manager


VP of Operations


Greensboro, NC


Role purpose:

Responsible for all reporting and analysis for contract compliance while working with the General Manager and working closely with all departments to ensure contract compliance is being met while adhering to Keolis Quality Assurance policies.



Knowledge and Experience

  • Quality Assurance Management
  • Conducts monthly audits in each department to ensure each department is meeting their goals.
  • Coordinates with the Senior Performance Analyst on the development, measurement and reporting of
  • quality performance indicators
  • Responsible for GTA monthly invoice for services provided.
  • Manages vault and reconciliation of money and supervises two vault employees.
  • Troubleshooting network and computer problems and working in conjunction with Keolis IT department
  • and the City of Greensboro’s IT department.
  • Attends meetings with GTA staff to provide operational support.
  • All other duties as assigned.
  • Customer Service Management as needed.
  • Develop client communication strategies to foster a positive client relationship.
  • Establish KPIs for continuous operational satisfaction improvements and determine methods of correction
  • necessary to achieve and sustain desired results.
  • Perform, coordinate and oversee audits of all transportation, safety and maintenance processes.
  • Coordinate internal control and corporate quality assurance reviews.
  • Communicate QA status through Monthly Reports
  • Bachelor’s degree and at least 6 years of Customer Service and Quality Assurance experience.
  • Progressive experience in quality assurance auditing, investigation and/or analysis required.
  • Public Transit experience preferred.
  • Strong computer skills, including proficiency in MS Office products, including Excel required
  • Must understand internal control requirements and best practices as well as demonstrate the ability to
  • suggest mitigating controls, where necessary.
  • Experience in leading and managing employees, individually and in a team / project environment
  • Strong oral and written communication skills are a must.
  • Experience with clearly presenting findings and recommendations to management and client required.
  • Must be able to work various hours to meet with employees in a 24/7 environment
  • Must be able to pass a pre-employment drug test


Additional Statements

Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.

Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world. 

Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.

EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible

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