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Job Title Manager On Duty
Location Reno
Department Operations
FLSA Status Non-Exempt
Shifts hiring Full-time
Additional Information KTA00272

KEOLIS is recruiting for a Manager On Duty (MOD) for our Reno, NV location. Come grow your career with us!

Role Title

Manager On Duty


Reno, NV


Role Purpose:

The Manager On Duty (MOD) may operate varying schedules in order to best serve operational and foreseeably, maintenance, needs.  The candidate(s) in this position, under the general direction of the Ops & Assistant Ops Manager are highly versatile in the nuances of fixed-route operational logistics and associated relational synergize of dispatching processes.  Candidate(s) in this position will be resource allocated based on need(s) and may be the go-to for both maintenance staff and classic operations oriented staff (dispatchers, drivers, road supervisors).




Knowledge and Experience

  • Will be responsible for bid oversight per CBA
  • Will be responsible for next day assignments
  • Will be responsible for the initiation to the payroll process which occurs through the CAD system
  • Must evaluate and mentor assigned staff predominantly unionized staff
  • Utilizes CAD/AVL in order to hold staff accountable to performance KPIs
  • Utilizes other tool(s) as assigned to include on-the-go tablet(s) in order to track, assess, and evaluate in field service performance of road supervisor(s)
  • Will be utilized in capacities that bridge the gap between maintenance and operation(s) in order to gain net efficiency during pull-out and in QA/QC associated with bus cleaning (at a minimum)
  • Facilitates in enabling the assistant maintenance manager to gauge the status of in-field inventory to include management of field staff, associated assignments, and optimal performance for over 1000 bus stops.
  • This may include in-field oversight of utility workers assigned to this task
  • Must be available and willing to address emergency issues as/where they arise
  • Must be amenable to being contacted as back-ups for off-hour emergencies if/when/where warranted and will be required to carry a work cell-phone in order to facilitate operations
  • Road Observation, coaching, training and retraining 
  • Other duties as assigned
  • Must qualify eligibility to obtain and maintain 3rd party CDL testing certification through the DMV
  • Must have the mental soundness and psychology of good management in order to pursue discipline of staff when remedial measure(s) have failed
  • Knowledge of Operation, Front line discipline, Monitor headways
  • Must be proficient in the following:  MS Office Suite of products (Outlook, Excel, Word, and Power Point).
  • Trapeze FX, OptiBus, and/or other dispatch operational modules for daily field work
  • NextBus where applicable
  • General web interface program(s)
  • Must have proficient writing skills to draft memorandum(s), work spreadsheets, etc.
  • Must possess a High School Diploma or equivalent
  • Must maintain all appropriate requirement(s) associated with holding a valid CDL
  • Must maintain all appropriate requirement(s) associated with being a 3rd party CDL certifier


Key Accountabilities

Strategy & Governance

  • Ongoing collaboration with various Reno Keolis Management team to ensure the service provided per our contract with RTC. (Regional Transportation Commission)


Business Processes

  • Provide support to the Operation Managers at the location.


Additional Statements

Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.

Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world. 

Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.

EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible





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