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Job Title Customer Service Representative - Bilingual
Location Lancaster, CA
Department Customer Service
FLSA Status Non-Exempt
Shifts hiring Full-time
Additional Information KTA00094

KEOLIS is hiring a Customer Service Representative for our Lancaster, CA location. Come grow your career with us!

Role Title

Customer Service Representative


Lancaster, CA


Role Purpose

Under supervision of the Manager, provides customer service to clients.


Core Competencies / Responsibilities


  • Take client reservations.
  • Handle all referrals and inputs reservations in the computer.
  • Accurately input reservations into system so that manifests can be developed.
  • Assist with administrative duties as required.
  • May assist with Dispatching duties and Verification as needed.
  • Effectively communicate to customers.
  • To use windows based applications.
  • Work independently.
  • To work in a fast paced call center environment.
  • Must be available to work flexible schedules, including Weekends and Holidays.
  • Other duties may be assigned


Knowledge and Experience


  • Must be able to sit, including talking for 7 hours a day.
  • Must be able to talk on the phone for same length of time.
  • Must be able to operate a computer.
  • Must be able to communicate effectively to customers.
  • Must have a High School diploma or equivalent such as GED
  • One-year experience in a call center environment.
  • Experience in various computer software programs and experience using Windows based applications.
  • Bilingual English/Spanish


Additional Statements

Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. If applying for a safety sensitive position, it may require a physical examination.

Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world. 

Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.

EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.


This employer will consider qualified Applicants with Criminal Histories in a manner consistent with Los Angeles Ordinance 184652.

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