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Job Title Reservationist
Location Greensboro, NC
Department Customer Service
FLSA Status Non-Exempt
Shifts hiring Full-time
Additional Information KTA00088

KEOLIS is hiring a Reservationist for our Greensboro, NC location. Come grow your career with us!

Role Title



Greensboro, NC


Role Purpose

The Reservations Agent is responsible for accepting trip reservations from eligible passengers collecting all necessary data required to schedule trips accordingly. They will make certain that phone calls are answered promptly and hold times are kept to a minimum. They will also make sure that the passenger database is maintained accurately and new entries are complete and accurate.


Core Competencies / Responsibilities


  • Respond to incoming calls for SCAT reservations within a 2-minute maximum hold time.
  • Responsible for verifying passenger eligibility, processing trip requests, modifying existing reservations and cancelling future trips utilizing the Trapeze Pass Scheduling Software Application.
  • Communicate effectively with Dispatch & Supervisor(s).
  • Critical thinking & problem solving to help client’s complete reservations.
  • Perform trip revisions.
  • Provide general information and customer service feedback.
  • Accurately complete all reports; Strict adherence to Keolis and client policies and procedures.
  • Ensure Outstanding Customer Service is provided to SCAT clients
  • Other duties as assigned.


Knowledge and Experience


  • High School Diploma or Equivalent.
  • Previous clerical, data entry, customer service experience preferred but not required.
  • Computer Literate using a Windows-based computer operating systems.
  • Knowledge of the service area.
  • Must be able to communicate effectively.
  • Ability to communicate effectively on all levels.
  • Able to use multi-line phone system.


Please note:  Job duties or specific job title could vary; where covered by a collective bargaining agreement the provisions of that agreement may prevail.

Additional Statements

Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. If applying for a safety sensitive position, it may require a physical examination.

Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world. 

Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.

EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.


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