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Job Title Customer Service Representative
Location Greensboro, NC
Department Customer Service
FLSA Status Non-Exempt
Shifts hiring Full-time
Additional Information KTA00082


KEOLIS is hiring a Customer Service Representative for our Greensboro, NC location. Come grow your career with us!

Role Title

Customer Service Representative

Location

Greensboro, NC

 

Role Purpose

The Customer Service Representative will assist the Customer Service Manager in the day-to-day operations, customer interface, required reporting and compliance. This position reports directly to the Customer Service Manager

 

Core Competencies / Responsibilities

 

  • Regularly interact with customers both in person and by phone
  • Ensure outstanding customer service is provided
  • Strict adherence to Keolis and client policies and procedures
  • Sell bus passes and ensure till is balanced
  • Issue ID cards
  • Provide information to the public
  • Other duties as assigned

 

Knowledge and Experience

 

  • High School Diploma or Equivalent.
  • Must have problem solving skills.
  • Must have at least 6 months of Customer Service experience.
  • Must have good people skills and be prepared to handle upset customers
  • Computer literate

 

Additional Statements

Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. If applying for a safety sensitive position, it may require a physical examination.

Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world. 

Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.

EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

 


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