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Job Title Dispatcher*
Location Reno*
*Position is based out of Reno
Department Dispatch
FLSA Status Non-Exempt
Shifts hiring Full-time

The Dispatcher position is directly responsible, under supervision, to provide communication and support services to drivers and clients.



  • Supervise drivers in directions and immediate situations.
  • Coordinates dispatching of drivers by receiving and transmitting radio calls.
  • Inputs and retrieves computer data quickly.
  • Answers questions and provides information to the drivers and clients over the telephone.
  • Makes entries into automated computer system.
  • Maintains accurate, up-to-date files and logs.
  • Assists drivers in ensuring clients are delivered in a timely manner.
  • Assemble schedules for the following day of service
  • Clearly document all cancellations and no shows.
  • Assist in other departments as needed
  • Effectively communicate any problems or issues with managers as situations arise


Pre-Requisites (experience/training/education/certifications):       

  • High school degree or G.E.D.
    • At least 3 years of field experience or equivalent. Uses good judgment in making decisions in emergency and routine situations.
  • Effective oral and written communication skills.
  • Excellent organization and multi-tasking skills
  • Ability to effectively interpret contract rules and requirements
  • Ability to effectively decipher maps
  • Demonstrated excellent written and oral communications and organizational skills.


Software Proficiencies Required:

  • Email and Internet
  • Microsoft Office Applications Suite


Work Environment/Demands of the Position:

  • Ability to handle stress, including emergency situations.   
  • Generally works inside air-conditioned office.
  • May sit for 6+ hours a day.
  • Uses computer keyboard and monitor for 6+ hours a day.
  • High volume use of telephone.
  • Creative thinking, problem solving, reasoning, and decision-making abilities.



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