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Job Title Dispatcher*
Location Garden Grove,CA*
*Position is based out of OCTA - FLEX
Department Yellow Cab
FLSA Status Non-Exempt
Shifts hiring Full-time


Position Title:  Dispatcher

Location:  Garden Grove, CA

Status:  Full Time

Compensation:  $14 - $17 per hr. DOE

POSITION SUMMARY:

Major Orange County Transportation Company is seeking a reliable, experienced dispatcher to act as a communication point for non-emergency calls.  You will receive requests for service, transmit information and track vehicles locations.  The ideal candidate must be an excellent communicator and able to remain calm and composed under pressure and duress.  A friendly voice on the phone, you must be able multi-task, as well as take appropriate action with little or no supervision.  The goal is to consistently expedite and distribute trips as quickly and efficiently as possible to the closest vehicle to the pick-up address.

CORE COMPETENCIES / RESPONSIBILITIES:

  • Monitor vehicle and call status for maximum on-time performance
  • Coordinates dispatching of drivers by receiving and transmitting trips
  • Maintains accurate, up-to-date files and phone logs as well as accident and incident reporting
  • Assists other departments, as needed
  • Answers questions and provides information to drivers and clients over the phone
  • Prioritize calls according to urgency and importance
  • Works closely with our accounts department team in order to satisfy our corporate accounts
  • Clearly document all cancellations and no-shows
  • Inputs and retrieves computer data quickly and accurately
  • Effectively communicates problems or issues with management as situations arise

 QUALIFICATIONS:

  • Flexible schedule including nights, weekends and holidays
  • Ability to effectively decipher maps
  • Strong knowledge of the Orange County area
  • Ability to work in a team environment under pressure
  • Effective oral and written communication skills
  • Typing 40-45 wpm and 10 key skills a must

 

 

 

 

 

 


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