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Frequently Asked Questions

I submitted my application online. How do I know you got it and what do I do next?

The moment you click 'finish', the local hiring manager will be able to review your application.  Be sure to continue through the other pre-hire documents. If you are not sure if there were additional documents, CLICK HERE to learn where to find them. The next step is an HR representative will evaluate your submission and if you meet the minimum qualifications they will contact you to discuss your experience and qualifications. Please watch your e-mail, if you are not chosen to move forward in the interview process, we will send you an email, letting you know of that decision.


I forgot my username and/or password.

Above the LogIn box, click "Forgot Password" link.  Enter the email address you used when you applied and a system email will be sent with reset instructions. Follow the instructions in the email to log back in. Check your spam folder or junk mail if you do not see an email right away.

I checked my junk mail/spam folder and never received an email.

It’s possible you entered your email incorrectly. Contact Human Resources or technical support


I submitted my resume a few months ago and some of my contact information  has changed. Can I update my profile?

Yes. When you submitted your original application it was stored in our database. If anything has changed since then, simply log back into your dashboard and make the changes in "Update Profile".


I was only able to select one location to submit my application but I would like to be considered for other locations. Do I need to fill out additional applications to be considered for other locations?

Applying for multiple jobs is very easy and will take very little additional time. Whenever you select an additional position, you'll be directed to log in. After you do, you'll be taken to the online application. But you'll find that all of the information you entered before is saved. Review the information and check its accuracy. Then, select "SAVE AND CONTINUE" to advance through the application. You'll need to do this for all the pre-hire forms, but since all of the information is already saved, this step takes moments to complete. 


May I simply come in and submit my resume?

No. Our locations do not have computers available to allow you to fill out online applications, If you do not have access to a personal computer, you may want to contact your public library or local unemployment office. They may have computers available to allow you to fill out job applications.

May I have someone else complete my application?

No. At the end of the application, you will be asked to sign a statement swearing that the information was provided by you and you have read the disclaimer. Your digital signature is as legally binding as your physical signature.  In order to honestly sign this statement, you would need to have filled out the application yourself.


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