CandidateCare™ is compatible on IE11 , Microsoft Edge, Chrome, Safari and Firefox. If you are unable to update your preferred browser or do not have an alternative internet browser - we are mobile optimized for smartphones and tablets.
We work hard to make sure our software works as intended, but problems occasionally slip through. You can help us help you by thoroughly describing the issue you experienced.
- Include the full URL (web address) of the page with the problem
- Tell us what internet browser you are using? (Alt + H will usually bring up the menu that tells you)
- If any errors were displayed, please copy and paste the text and any numbers they contain
- Include a screen shot of the page and any error messages (The print screen button takes a snapshot of your screen. You can paste it into your email to us.)
There are some other things you can do to help us:
- See if the same thing happens when you use a different browser or computer
- See if the problem happens every time or only sometimes
Then email (firstname.lastname@example.org) or call us (1-866-342-4280) with the information so that we can resolve your problem.